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FAQ
q: Introduction

q: Sunmoon Intelligent Solder Paste Storage Cabiret

q: How is the product packaged?

All machines are packed in solid wooden boxes, compliant with export regulations. 


q: What is the maintenance?

All machines are packed in solid wooden boxes, compliant with export regulations. 


q: What is the warranty? What is the scope of warranty?

There is 1-year warranty from installation and commissioning. Any performance/hardware failure that occurs within the 1 year warranty period not caused improper or untrained use with hardware is covered, including hardware replacement, repair and labour. 

q: Could you provide on-site equipment installation and training?Is it free of charge?

Usually, The equipment is usually already installed at the factory before shipping,Generally, it can be used normally just by online installation and debugging. If needed, we can send the engineer to do installation and training at your company at your cost.

q: Is it easy to operate? I have no any experience, can I also operate it well?

Our equipment features a simple and user-friendly intuitive software interface design, with the operation interface supporting the language settings of your country. The operating instructions for the smart solder paste storage cabinet typically require only 2-8 hours to master, and the learning time is even shorter for technical personnel. In addition to the user manual, we also provide detailed online installation and debugging guidance. Local agents/distributors will provide full assistance with installation and training, and we regularly conduct training sessions at our factory in China or at the locations of agents/distributors. For more information, please contact your local agent or distributor.


q: What certificate you have for intelligent solder paste machine ? Is it safe to operate?

We have CE and ISO9001. All our equipment features automated and user-friendly designs.It is very safe to operate .

q: What type of products you have?

We are a manufacturer for 4 categories, including Intelligent solder paste storage cabinet ,constant temperature/humidity control machine, fully automated Non-Contact online inkjet printer machine and fully automated online labeling machine.

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